HUMAN FACTORS: DECISION-MAKING

Mark Wiggins, University of Western Sydney

This unit comprises two parts, the first of which explores classical and naturalistic approaches to the study of decision-making and examines the philosophical differences that underpin these approaches. We will summarise the `lessons learnt' and we will use this knowledge to find some common ground to advance our understanding of this complex cognitive process. We will also critically examine some of the more recent theoretical models, including recognition-primed decision-making. The second part of the unit builds on the initial discussion and examines the implications for the development and introduction of decision support system interfaces in time-constrained, high risk, advanced technology environments such as aviation and the railways. We will critically analyse previous approaches to decision support system interface design and explore a model that integrates the research outcomes from cognitive psychology with the engineering capabilities and constraints of information technology.

Outcomes: Participants in the unit can expect to acquire a broad understanding of the theoretical approaches to decision-making, the limits of existing knowledge, how existing knowledge can be translated into applications, and where future research needs to be focussed.



Materials